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FAQ

COVID19 - We are here to support our community and be part of the solution:

We have taken drastic measures and are working extensively every day to increase Bio Safety. this includes:

1) Ensuring all Produce To Your Door staff are adhering to physical distancing measures

2) Your order is handled only twice - once by our picker and once by our delivery driver

3) The use of masks and gloves are mandatory for everyone.

4) All recyclable boxes are used for the first time for your order

5) All surfaces are cleaned and disinfected daily

6) All deliveries are contactless.

Our priority is and always will be to keep our customers and staff safe!

Can I return my cardboard boxes to you for reuse?

Unfortunately, we cannot take back any cardboard boxes at this time for sanitary reasons. Our priority is and always will be to keep our customers and staff safe!

Where is our produce from?

We source as much local produce as possible, depending on seasonality and availability. Currently, most of our vegetables and fruits are from the US and Mexico. We are working closely with local farmers to offer you local produce as soon as possible.

Do you have a delivery fee?

We do not charge a delivery fee or fuel surcharges.

Do you have an order cut off time?

If you would like to receive your order the next day, please order by 5 pm. Any order placed after 5 pm will be delivered two days later. Orders placed on Thursday after 5 pm, Friday or the weekend will be delivered to you on Monday.

Which days do you deliver?

We deliver Monday to Friday.

How can I pay?

We accept Visa and Mastercard Credit Cards; your payment will be recorded as "Authorization Only" upon order placement. Once your order is picked, we will complete the payment transaction and you will only be charged for the items you receive.

How can I change my order?

All orders are final. If you would like to order additional items, please place another order. Similarly to placing your first order, all orders placed before 5 pm will be delivered the next day and all orders placed after 5 pm will be delivered two days later.

How does the delivery work?

After your order has been picked and confirmed, it is loaded on to the appropriate truck heading to your neighborhood. Our first deliveries typically leave our warehouse by 1 pm, which means you can expect yours to arrive sometime in the afternoon/early evening. After the order has been dropped off at your front door, our drivers will call you to let you know!